Privacy policy
Information collected
We may collect some (or all) of the following: your name, phone number, email address, IP address, social identifiers (for example, age, gender, socio-economic status), data provided by cookies and other similar technologies, functional data such as registration and system data. We collect information for the following purposes:
To improve your experience of our products and services
Product improvement and development
Customer support
Security, safety and dispute resolution
Communications and marketing
Fulfilling contracts and collecting payment
Communications
We use your data to communicate with you. For example to keep you informed about our latest offers, specials and new additions to our website and fulfil contracts.
Other members of the group of companies with whom we share your information may contact you by mail, telephone, e-mail or fax to tell you about promotions or services which may be of interest to you or to give you information about forthcoming events, promotions or other activities.
Such third parties shall only contact you where you have provided your consent when registering with The King’s Ginger.
You may opt out of receiving communications from us at any time by contacting us at contact@thekingsginger.com We will respect your rights under GDPR in this regard, however, this may impact the quality of service you receive from us, or prevent us from providing a service to you.
FAQ
How do I delete my personal data from Berry Bros. & Rudd and what are the consequences?
You can email contact@thekingsginger.com to request that your data be deleted. However, please note, by deleting your personal data you may impact the service we can provide to you. We will not delete data which is needed to fulfil a contract until that contract is completed, or unless we agree to terminate the contract. We will inform you if deleting your data will impact our ability to perform a contract in case this affects your decision.
How long does The King’s Ginger keep my information?
We retain personal data for as long as necessary to provide services and products to you, to fulfil the transactions you have requested, or for other essential purposes (for example, complying with our legal obligations, resolving disputes and fulfilling our agreements). We will store your personal data for a minimum of six years after your last transaction with us, unless we have a legitimate or contractual reason or a legal obligation to retain it thereafter. If you wish to stop hearing from us prior to that time then email us at contact@thekingsginger.com and we will remove you from our mailing lists, even though we will retain some historical purchasing records as legally required.
How is information stored?
We are committed to protecting the security of your personal data. We store data in a number of places depending on our requirements to access and use it. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on cloud based or computer systems that have limited access and are in controlled facilities. When there is a need to transmit data over the internet, it is protected by encryption and or passwords. Where possible, we avoid storing paper records of personal data.
Is The King’s Ginger using cookies to gather information?
We may use cookies when you visit our website. By visiting our website, you agree to the use of cookies and similar technologies for the purposes described in our Privacy Policy. This helps us to provide you with the best experience and allows certain parts of our website to function properly. If this concerns you, you can adjust your browser or device settings in order not to accept cookies and similar technologies.
How can I contact The King’s Ginger if I have questions regarding this Privacy Policy statement?
If you have any questions about the use of your personal information, please email us at contact@thekingsginger.com.
What personal data do we hold and why?
When you contact us to make an enquiry, we will use your name and contact information to respond. We will then use this information to communicate with you during the provision of our services to you. We collect and update information about users of our services. We may obtain this information via direct contact with you, from third parties such as other users who refer you to us or automatically via your use of our services.
This information may include your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your product preferences and contact permissions.
We also collect the email addresses of those who communicate with us via email and anonymously aggregate information on which pages users access or visit. Information volunteered by users, such as survey information and/or site registrations, is also collected. We will only use information collected in a survey on an anonymous basis unless we have your permission to do otherwise.
If you are a registered user of our services, we will gather further relevant information, such as generic types of data accessed, time of access, volume of use of services and traffic data from use of our website. Traffic data includes logs, details of networks, data and systems accessed, details of the sender and recipients of messages sent over our services, times and location of log on or access, duration of sessions, clickstream and similar usage or system data. Traffic data may sometimes be traceable to and or related to not just companies but named individuals. Before you register with The King’s Ginger for access to services or transactional areas of our website, you can browse our website anonymously and we will not collect your data.
We may also receive your personal data when processing gift requests from customers where you are the recipient. We process that data initially under contract with the gift purchaser and any secondary processing such as product updates and associated events will be because we have a legitimate business interest to do so.
On request, we can provide you with access to all information, including proprietary information, that we maintain about you (but not other users unless required to do so by law) including unique identifier information (for example, your customer number or password) and contact information (for example, your name, address and phone number). You can request this information by emailing us at contact@thekingsginger.com or writing to us. We will correct inaccuracies on provision of the correct details or, where relevant, you can do this by changing your registered details online. Please note, we will never send personal information on request unless we have proof that the recipient is the owner of the data.
How do we use your information?
The King’s Ginger collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms. If you are registered to use a service, we may use the information you provide to us to carry out the service; we may also contact you to obtain feedback on that service and any improvements we could make to it.
The information we collect is used for internal review and to improve the content of our website and services. It is also used to notify users about updates to our services. This information is not shared with other organisations for commercial purposes.
If you do not want to receive emails from us in the future, please let us know by sending an email to contact@thekingsginger.com or by logging into your account and changing your contact permission preferences.
Who do we share your information with?
We work with third parties in the provision of some of our services, for example research agencies to help us improve our customer service, or marketing service providers who help us contact our customers and logistics partners who help deliver products.
On request, and when relevant to a service you use, we can provide details of which third parties we work with. We will also discuss and agree on any specific security questions or requirements you may have during the provision of our services.
The third parties we work with – including those who provide email and storage solutions used in our day to day work – are monitored on how they meet the requirements of current UK data protection legislation and the requirements of GDPR. When we contract with third parties we enter into agreements that encourage GDPR compliance.
Where this includes storage or processing of information outside of the European Economic Area (EEA), we include checks to ensure that compliance with the appropriate frameworks for exchange of personal data (such as the EU-US Privacy Shield) is in place. As a UK-based company our lead data protection supervisory authority is the ICO and GDPR is the standard for our data protection in all territories where data is processed.
We do not share nor sell your personal data to anyone else.
Exemptions to the above are where we are asked to provide information as a result of a court order or to recover monies due.
Your rights regarding our use of your personal data
You can review, edit or ask us to delete your personal data we hold by contacting us directly at contact@thekingsginger.com.
You can alter how we use your information, and you will always have the right to opt out of receiving promotional emails and other types of marketing or sales communication from us. If you opt out, you will also have the ability to opt back in at a later date.
If you specifically wish to stop receiving emails from us, you can email us at contact@thekingsginger.com. Unsubscribing from promotional emails will not affect our ability to email you for the fulfilment of a contract or service provision
If you wish to update your details, if you need to check the accuracy of the details that we hold about you, or if you have any other questions about this Privacy Policy, please email us at contact@thekingsginger.com. Should you feel that you need to complain about how we are handling your personal data, email contact@thekingsginger.com or use our Contact Us form.
We will respond to any request to access or delete your personal data as soon as possible, but certainly within 30 days.
Your ultimate point of contact for all data protection matters in the UK is the Information Commissioner’s Office. See the Contact Us page on the ICO website.
Cookies
A cookie is a small data file, typically containing letters and numbers, downloaded onto your device when you access our website. These cookies enable us to collect information about how our websites and services are being used and to manage them more efficiently. The cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. Cookies are also used as a site security method to stop abuse of our subscriber service.
You can turn off the ability to receive cookies by adjusting the browser on your computer but you should note that if you do so, this may materially distort the quality of service and data you receive. Cookies are not used to collect your personal information.
Contacting you via email alerts, notices and newsletters
No.3 Gin only sends marketing information to those it believes it has a legitimate business interest to contact. This means that, from time to time, we may send you email newsletters or other notifications in relation to products being promoted by us or on our website or new services being offered. If you wish to stop receiving some, or all, of our communications, please email us at contact@thekingsginger.com.
If you supply us with your postal address you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such updates, please let us know by or emailing us at contact@thekingsginger.com.
If you supply us with your telephone number you may receive periodic calls from us to tell you about our products and services or upcoming events. If you do not wish to receive such calls, please let us know by or emailing us at contact@thekingsginger.com.
Interception of email
The King’s Ginger may intercept emails addressed to individuals working on The King’s Ginger. The reasons we do this are related to the security of your data, to our security, to the security of our staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. Content may be rejected, delayed or removed from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses.
We may also filter out emails which contain content which is considered offensive, unwanted or spam. In certain circumstances this may unfortunately result in “innocent” emails being affected. We do our best to reduce such occurrences.
Security
We have developed and implemented strict policies and processes governing information technology and data user behaviour. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and back up, transmission standards and environment integrity.
We use reasonable endeavours to install and have appropriate security measures in place in our systems and facilities to protect against the loss, misuse or alteration of information that we have collected from you.
Our website is fully PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations like ours that handle branded credit cards from the major card schemes.
We do not store any credit card details on our website. The card details are encrypted and securely held by WorldPay.
We minimise the personal data that is accessible to our colleagues, and where appropriate we anonymise that data for marketing purposes.
We password protect personal data that is stored within the business.
When we introduce new systems and policies that relate to personal data, we ensure that data protection and security is included in the design of those systems.
What if this privacy notice changes?
If changes to The King’s Ginger Data Protection Policy (and hence this Privacy Policy) include any significantly different use of your personal data, we will let you know and give you the option to agree to the new use.
Questions
The law allows you to request to see any information held about you, and to correct any inaccuracies. If you have any questions about our Privacy Policy or the use of data in a particular service, please write to Janet Impey, Company Secretary, at 3 St James’s Street, London, SW1A 1EG, or email privacy@bbr.com.